Last Updated: 2 June 2025

Welcome to https://www.dreamrender.shop. This Privacy Notice describes how we handle your personal data when you access or use our website and services. It outlines the types of information we collect, how we use it, and the measures we take to keep it safe.
By continuing to browse or interact with our platform, you acknowledge that you have read and understood this Privacy Notice, and you agree to its terms. If you do not accept the practices described here, please discontinue use of our services.

Data Controller Details

The entity responsible for overseeing the processing of your personal data is NeuroPixels Lab LTD, a company registered under number 208344021, with its registered office at Building D, 1F 115 M Tsarigradsko Shose boulevard, Sofia, 1784, Republic of Bulgaria (hereafter referred to as the “Company” or “we”).

As the designated data controller, we determine the purposes and lawful basis for which your personal information is collected and processed through our website and services. We are committed to ensuring that all personal data is handled fairly, transparently, and in accordance with applicable data protection laws.

If you have any inquiries or concerns about how we handle your data, you can reach us directly at [email protected].

Information We Collect

We may gather and process various categories of personal data in connection with your use of our platform, including but not limited to the following:

(a) Account Details – Information associated with your user profile, such as your account ID, login information, activity records, preferences, profile images, avatars, and any other content you voluntarily share while using your account.

(b) Contact Information – Your personal contact details, including phone number, email address, and residential or mailing address.

(c) Identity Verification Data – Your full legal name and documentation required to verify your identity, which may include government-issued ID numbers, passport information, and other credentials used for authentication purposes.

(d) User-Submitted Content – Any files, messages, or materials you upload to the platform or generate while interacting with our services.

(e) Transactional Data – Information related to your purchases, order history, account balances, and completed transactions.

(f) Payment Information – Data about your payment preferences and methods, including payment card details, bank account information, and transaction status.

(g) Regulatory Compliance Information – Data required to meet our legal and regulatory obligations, such as compliance with anti-money laundering (AML), counter-terrorism financing (CFT), and know-your-customer (KYC) rules.

(h) Technical and Device Data – Details about the technology you use to access our platform, such as your IP address, browser type and version, operating system, and configuration settings.

(i) Communication History – Records of your interactions with us, including emails, support chat transcripts, and phone conversations.

(j) Marketing and Preference Data – Your preferences regarding marketing communications, involvement in promotional campaigns, and loyalty or rewards programs.

(k) Customer Service Records – Information about any support inquiries you’ve submitted, including ticket details, follow-up actions, and resolution outcomes.

(l) Premises and Security Footage – Video recordings and other surveillance data captured on-site at our physical locations to ensure the safety and security of our facilities and visitors.

Purposes for Processing Your Personal Data

We collect and process your personal data for a variety of operational, legal, and service-related purposes. Each processing activity is supported by a corresponding legal basis as required under data protection laws:

(a) Service Provision – To deliver the services you have requested and ensure they function as intended.
Legal Basis: Performance of a contract

(b) Regulatory Compliance – To comply with legal and regulatory obligations, including those governing financial operations, anti-money laundering, and data protection.
Legal Basis: Legal obligation, public interest

(c) Account Setup and Management – To create and manage your user account, enabling continued access to our platform.
Legal Basis: Performance of a contract

(d) Identity Verification and Security – To verify your identity, protect your account, and prevent unauthorized access.
Legal Basis: Legal obligation, legitimate interests

(e) Order Fulfillment – To process payments, manage purchases, and ensure timely delivery of Digital Items or related services.
Legal Basis: Performance of a contract

(f) Transaction Monitoring – To track and manage transactions securely and accurately.
Legal Basis: Performance of a contract, legitimate interests

(g) Communication and Support – To interact with you, respond to inquiries, and offer customer assistance.
Legal Basis: Performance of a contract, legitimate interests

(h) Service Optimization – To improve our services through analysis of user behavior and feedback.
Legal Basis: Legitimate interests

(i) Operational Risk Assessment – To evaluate and manage potential risks that may affect our business processes.
Legal Basis: Performance of a contract, legal obligation, legitimate interests

(j) Marketing and Personalization – To send promotional content and tailored communications in line with your preferences, where your consent has been obtained.
Legal Basis: Consent, legitimate interests

(k) Technical Troubleshooting – To identify and fix technical issues and maintain service stability.
Legal Basis: Performance of a contract

(l) System and Data Security – To safeguard our digital infrastructure and ensure the confidentiality and integrity of your data.
Legal Basis: Performance of a contract, legal obligation, legitimate interests

(m) Fraud Detection and Prevention – To monitor for, investigate, and prevent fraudulent activity and abuse of our services.
Legal Basis: Legal obligation, legitimate interests

(n) Legal Disputes and Claims – To manage and resolve legal proceedings, protect our legal interests, and comply with judicial processes.
Legal Basis: Performance of a contract, legal obligation, legitimate interests

If you have questions about how or why we process your data, please don’t hesitate to contact us. We are committed to ensuring transparency and protecting your privacy.

How We Collect Your Information

We obtain personal data using several methods, including the following:

(a) Direct Interactions – You provide information to us directly when you register for an account, place an order, contact our support team, participate in promotions, or otherwise engage with our services and platform features.

(b) Automated Tools and Technologies – We automatically collect certain data through the use of cookies, tracking scripts, and similar technologies as you browse or interact with our website. For details on our use of cookies, please refer to our Cookie Notice, available on our website.

(c) External Sources – We may receive additional information from third parties such as business affiliates, external service providers (e.g., payment gateways), governmental bodies, and publicly accessible databases, which we use to supplement and verify the information you provide.

Necessity of Providing Information

Some personal information is required in order for us to deliver our services or respond to your requests. If you choose not to provide this essential data, you may be unable to access certain core features or functionalities of the Platform.

Other types of information are optional and entirely up to you to share. You have full control over these preferences, which can be adjusted at any time through your account settings or by reaching out to our support team for assistance.

Sharing and Disclosure of Your Information

We may share your personal data with select third parties when necessary to provide, improve, or support our services, or where required by law. Any such sharing is done responsibly, and always in accordance with applicable data protection regulations.

Our data-sharing partners may include trusted service providers, business collaborators, and affiliated entities who help us operate, maintain, or enhance the platform. These parties are carefully vetted, and we ensure they follow strict data protection practices that align with our own.

We may also disclose your information to regulatory or governmental authorities if legally obligated to do so.

If you have questions or concerns about how your information may be shared, we encourage you to reach out to us directly.

International Transfers of Personal Data

Although the majority of our data processing takes place within the European Economic Area (EEA), there may be occasions where your personal information is transferred to or accessed from countries outside the EEA.

Whenever such transfers occur, we implement robust safeguards to ensure that your data is treated with the same level of protection as required under EEA data protection laws. This includes ensuring that appropriate legal mechanisms—such as standard contractual clauses or adequacy decisions—are in place to govern the transfer and handling of your information.

To ensure your personal information remains secure when processed or transferred outside the European Economic Area (EEA), we apply strict safeguards that align with EU data protection standards, including:

(a) Standard Contractual Clauses (SCCs) – Where necessary, we rely on the European Commission’s approved SCCs, which contractually require our external partners to maintain data protection practices comparable to those in the EEA.

(b) Adequacy Decisions – In certain cases, we may transfer data to jurisdictions that the European Commission has officially recognized as providing an adequate level of data protection, ensuring your information remains protected under recognized standards.

If you have any questions about how your data is handled during cross-border transfers, or if you’d like more detail about the measures in place, please feel free to contact us.

Your Data Protection Rights

As a data subject, you are granted specific rights concerning the personal data we process about you. These rights, subject to applicable legal limitations, include:

(a) Right of Access – You have the right to request a copy of your personal data and to understand how and why it is being used.

(b) Right to Correction – If any of your personal information is inaccurate, incomplete, or outdated, you may ask us to amend or update it.

(c) Right to Erasure – In certain circumstances, you may request the deletion of your personal data, such as when it is no longer necessary for the purposes it was collected.

(d) Right to Restrict Processing – You can request that we temporarily or permanently limit how we process your data under specific conditions.

(e) Right to Object – You may object to the processing of your personal data, particularly in cases involving direct marketing or processing based on legitimate interest.

(f) Right to Data Portability – You are entitled to receive your data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another data controller, where feasible.

(g) Right to Withdraw Consent – If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of your rights, please contact us using the details provided in this Privacy Notice. We may request identity verification to ensure the protection of your data and the integrity of your request. Please note that the exercise of certain rights may be limited by legal or regulatory requirements, which we will clearly explain when applicable.

How We Protect Your Information

We employ a range of advanced technical and organizational safeguards to protect your personal data from unauthorized access, misuse, loss, or disclosure. These include data encryption during transmission, strict access controls, and routine security assessments to ensure that our systems remain resilient against evolving threats.

We also work closely with carefully vetted third-party service providers who operate under established security frameworks and comply with industry best practices. This ensures that any external handling of your data meets the same standards we uphold internally.

While we are committed to maintaining the highest level of security, protecting your information is also a shared responsibility. We encourage you to take the following precautions to further enhance your data safety:

(a) Choose Strong, Unique Passwords – Avoid predictable passwords. Use a combination of letters, numbers, and special characters that are not tied to easily guessed personal information.

(b) Enable Two-Factor Authentication (2FA) – Where available, activate 2FA to add an extra security layer to your account and reduce the risk of unauthorized access.

(c) Rotate Your Passwords Regularly – Change your passwords periodically and avoid reusing the same credentials across multiple services.

(d) Watch Out for Phishing Scams – Be alert when receiving unsolicited messages requesting sensitive information. Don’t click on suspicious links or download attachments from unknown sources.

(e) Keep Your Devices and Software Up to Date – Install the latest updates and security patches for your operating systems, browsers, and apps to minimize vulnerabilities.

By following these best practices, you play an essential role in protecting your personal information. If you have questions about account security or require assistance, feel free to contact us. Our team is available to help you stay safe online.

Data Retention Policy

We retain your personal data only for as long as it is necessary to fulfill the specific purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations.

Different categories of data may be subject to varying retention periods. For instance:

• Data required for legal or regulatory compliance is typically stored for up to five (5) years, with the possibility of extension where required by applicable law.
• Information related to potential legal claims may be preserved until the expiration of the relevant statutory limitation period, which generally does not exceed ten (10) years.

Once the applicable retention period has lapsed, we take appropriate steps to securely erase or anonymize your personal information to ensure that it can no longer be linked to you.

If you would like more details on how long your specific data is stored or have concerns regarding our data retention practices, please contact us. We are committed to full transparency and protecting your privacy throughout the data lifecycle.

Automated Decision-Making and Profiling

(a) Automated Decision-Making
We do not engage in any form of automated decision-making that produces legal effects or significantly affects you in a similar way.

(b) Profiling for Personalization
We may use limited profiling techniques to tailor your experience on our platform. This helps us deliver content, recommendations, and services that better reflect your preferences and usage patterns. Such profiling is designed to enhance functionality and improve user satisfaction, without resulting in any adverse consequences.

Complaints and Dispute Resolution

If you have concerns about how we collect, use, or protect your personal data, we encourage you to contact us directly so we can address the issue as quickly and effectively as possible.

Should you believe that your data protection rights have been violated, you also have the right to file a complaint with your local data protection authority. If you reside in the CountryOfRegistration, you may contact the Office for Personal Data Protection, which is the supervisory authority responsible for enforcing data privacy laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or the way we handle your personal data, please don’t hesitate to reach out. You can contact us at:
📧 [email protected]

We are here to assist you and ensure your privacy is respected at all times.